NxtStep
NextStep provides coaching and guidance services only. Coaching is not therapy, counselling, psychological treatment, medical advice, or legal advice.The information, guidance, and support provided during coaching sessions are intended to help clients develop skills, confidence, and clarity, but do not guarantee specific outcomes or results.Clients remain fully responsible for their own decisions, actions, and outcomes resulting from coaching sessions.If you are experiencing mental health challenges, emotional distress, or require medical or psychological support, please seek assistance from a qualified healthcare professional.By engaging with NextStep services, you acknowledge and accept this disclaimer.
NXTSTEP
These Terms & Conditions apply to all coaching services provided by NextStep.1. Nature of ServicesNextStep provides personal and professional coaching services focused on skills development, confidence, and workplace readiness. Coaching is not therapy, counselling, or medical treatment.2. Bookings & PaymentsAll paid sessions and programmes must be paid in full at the time of booking via the available payment methods.Bookings are only confirmed once payment has been successfully received.3. Cancellations & ReschedulingSessions may be cancelled or rescheduled up to 24 hours before the scheduled start time.Cancellations or rescheduling requests made less than 24 hours before the session will be treated as a missed session.Missed sessions are non-refundable.4. RefundsNo refunds are provided for completed sessions.No refunds are provided for missed sessions.For multi-session programmes, refunds are not provided once the programme has commenced.5. Client ResponsibilityClients acknowledge that they are responsible for their own decisions, actions, and results. NextStep does not guarantee specific outcomes.6. Limitation of LiabilityTo the maximum extent permitted by law, NextStep’s liability is limited to the amount paid by the client for the relevant service.7. Changes to ServicesNextStep reserves the right to update or modify services, pricing, or these Terms & Conditions at any time. Any changes will apply to future bookings.By booking a session or programme with NextStep, you agree to these Terms & Conditions.
NXTSTEP
NextStep is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).1. Information We CollectWe may collect the following personal information:Name and surnameEmail addressBooking detailsInformation you voluntarily provide during booking or sessions2. Purpose of CollectionYour personal information is collected to:Schedule and manage coaching sessionsCommunicate with you regarding bookings and servicesDeliver coaching services effectively3. Storage & SecurityPersonal information is stored securely using trusted third-party platforms such as Google, TidyCal, PayPal, and related services. Reasonable measures are taken to protect your data from unauthorised access.4. Sharing of InformationNextStep does not sell, rent, or trade your personal information. Information is only shared with third-party service providers where necessary to deliver the services (e.g. payment processing or scheduling).5. Your RightsYou have the right to:Request access to your personal informationRequest correction or deletion of your informationRequests can be made by contacting NextStep via the email address provided on the website.6. Changes to This PolicyThis Privacy Policy may be updated from time to time. Updates will be published on this website.By using NextStep services, you consent to the collection and use of your personal information as described above.